Patent Issued for gadget, system, equipment, And desktop ...

2021 MAR eleven (NewsRx) -- through a information Reporter-staff information Editor at coverage day by day information -- according to news reporting originating from Alexandria, Virginia, by using NewsRx journalists, a patent by means of the inventors Hurst, Cameron (Asheville, NC); Saunders, Stuart (Lakewood, OH), filed on June 21, 2019, became posted online on March 15, 2021.

The assignee for this patent, patent number 10,939,266, is Assurant Inc. (new york, big apple, united states).

journalists obtained right here quote from the background counsel presented by using the inventors: "As computing expertise has persisted to advance at a quick tempo, utilization of mobile computing contraptions has turn into almost ubiquitous amongst patrons of all socioeconomic courses. these days's cell computing gadgets, including smartphones, pill computing devices, and the like, possess vigour and capabilities in the past handiest available on the most powerful very own computers. In certain, many cellular computing structures, reminiscent of Apple iOS.RTM., Android.RTM., home windows.RTM. cellphone, Blackberry.RTM., and so forth now enable clients to deploy a lot of applications on their mobile devices. while in some cases these applications may well be curated through software shops, pleasant and integrity experiences of applications attainable from utility shops may additionally not be capable of thoroughly assure the defense and interoperability of cell functions. fu rther still, in many circumstances, clients might also download and set up functions on their cell devices from sources other than curated software retailers. As such, the first-rate and relative defense of the usage of some cellular functions is in query.

"moreover, as mobile computing instruments method the equal processing energy and capabilities as personal computers, the phenomenon of taking a manufacturing unit fresh gadget that works as advertised and turning it into a tool that performs poorly is happening with expanding frequency. in this regard, clients can load too many, badly behaving or malicious functions and switch their prior to now working equipment into a tool that appears to be failing. As another example, users may additionally set up a mixture of functions that are not appropriate with each other such that machine performance may be severely impacted. due to this fact there is the rising tendency for owners of cell devices to record their devices with hardware failures where there is not any failure at all.

"producers, carriers, mobile community operators, marketers, wholesalers, and different business suppliers regularly carry the economic and consumer delight burden as a result of the return of cell instruments with 'No Fault discovered' or NFF. In most cases, the device must be replaced with a new or refurbished device when the client continues to be protected by using guarantee, extended warranty, insurance, or the like, notwithstanding there has not been any hardware failure and the issues experienced with the aid of the purchaser outcome completely from an utility(s) put in on the machine. In North america and Europe alone this problem is estimated to cost virtually $1 billion dollars. The exorbitant can charge of the problem of NFF returns results in decrease profit margins for business suppliers, as well as an expanded can charge to patrons for mobile devices and mobile gadget capabilities on account of trade suppliers passing on fees of NFF returns to patrons."

apart from acquiring history information on this patent, NewsRx editors additionally received the inventors' abstract advice for this patent: "programs, strategies, apparatuses and desktop program products are supplied herein for providing cell gadget assist features. in this regard, some illustration embodiments in the reduction of the incidence of NFF returns with the aid of diagnosing and proposing options for non-hardware concerns affecting cellular device efficiency. Some example embodiments moreover facilitate the diagnosis of and provide counseled solutions for hardware concerns. The gadget of some such example embodiments comprises a cell machine assist apparatus configured to deliver for remote monitoring and/or diagnostics for cell contraptions. As such, the mobile gadget aid equipment offered with the aid of some illustration embodiments offers proactive device monitoring to supply cellular device clients strengthen be aware of and solutions for abilities complicati ons recognized on their cellular instruments. moreover or on the other hand, the mobile machine help apparatus of some example embodiments gives a portal which clients may additionally entry to facilitate diagnosis of complications encountered with their cellular contraptions.

"Some instance embodiments supply a cell application, which may be carried out on a cellular gadget. The mobile utility of some instance embodiments provides a stand-on my own application configured to diagnose and supply solutions for considerations probably affecting cell gadget performance. moreover or then again, the cell software of some instance embodiments is configured to work in conjunction with a mobile device assist equipment through monitoring cellular gadget performance and conveying monitored information to the cellular gadget help apparatus to facilitate far off analysis and analysis of any issues probably affecting cellular equipment performance.

"Some example embodiments additional supply for the identification and elevation of concerns that cannot be quite simply clinically determined and/or that can't with ease be solved with out involving a consumer service consultant and/or that may also require physical gadget restore. in this regard, such instance embodiments may facilitate elevation of a support situation to a customer provider middle such that a human professional that can be greater capable of fixing an issue may additionally assist a cell device user. consequently, some instance embodiments use a mix of faraway diagnostic equipment, potential bases and consumer service consultants all working in concord. The device of such instance embodiments gives an clever engine in a position to automatically picking gadget efficiency considerations and/or selecting the cause of a purchaser's complaint about their equipment's conduct and performance and, where viable, to instantly restore the device, obviating the want for the client to come the perceived erroneous gadget. the place it isn't feasible to restoration the equipment instantly the use of self-aid tools, the gadget of some instance embodiments will make concepts to the consumer to amplify the session to a human skilled that is probably extra in a position to solving the problem.

"Some example embodiments also supply a backup and fix performance for mobile gadgets. in this regard, some example embodiments provide a mobile machine assist apparatus configured to hold a list of purposes installed on a mobile gadget and to facilitate restoration of a cellular device to a last accepted working situation in response to the listing and/or to use a checklist of functions installed on a consumer's mobile equipment to configure a brand new or replacement mobile device received by using the consumer. The backup and fix functionality provided by using some such example embodiments moreover gives for restoration of changes made to purposes by using the consumer after common utility downloads and/or utility configuration settings made through the consumer, and/or equipment configuration settings made by means of the consumer apart from installing/re-installation the purposes.

"Some illustration embodiments additionally give a destruction method that may be caused to lock and/or wipe reminiscence of lost or stolen cellular gadgets. consequently, such instance embodiments facilitate protection of private records from theft or misuse through unauthorized third events who may additionally acquire lost or stolen gadgets.

"The above abstract is equipped in simple terms for applications of summarizing some illustration embodiments of the invention in an effort to deliver a primary understanding of some facets of the invention. for this reason, it might be liked that the above described instance embodiments are in simple terms examples and will now not be construed to slender the scope or spirit of the disclosure in any method. It may be liked that the scope of the disclosure encompasses many abilities embodiments, some of which may be further described below, moreover these right here summarized."

The claims offered through the inventors are:

"That which is alleged:

"1. An apparatus comprising at the least one processor and as a minimum one memory together with desktop program code, the at least one memory and the desktop application code configured to, with the at least one processor, trigger the apparatus to at least: acquire gadget repute records from a mobile machine by means of a communication interface; evaluate, by means of the at least one processor, the gadget status facts from the mobile equipment with one or greater fault profiles, in which the one or extra fault profiles are generated according to aggregated machine status data from a plurality of other cellular gadgets, in which the one or greater fault profiles include statistical guidance related to a probability that a particular equipment configuration or a particular factor of a device configuration may give rise to one or more particular faults; investigate, via the at least one processor, one or greater advantage faults associated with the mobile gadget based mostly at t he least partly on the comparison of the device fame statistics and the aggregated gadget repute data; identify, by means of the at the least one processor, a fault class associated with each and every of the one or greater knowledge faults in line with the evaluation, wherein the fault category contains a remotely-repairable fault or a non-remotely-repairable fault; determine, by the use of the at least one processor, a solution to the one or greater competencies faults according to the fault type and the one or more skills faults; and trigger rendering of an interface on a monitor of the mobile equipment with guidance regarding the solution and the one or more capabilities faults.

"2. The apparatus of declare 1, wherein the solution includes identifying, by means of the at least one processor, between both actual restoration or replacement of the cellular equipment or transmitting a remote solution to the cell gadget in an instance during which the fault category corresponds to the remotely-repairable fault.

"three. The equipment of claim 2, in which the answer includes instantly processing actual repair or alternative of the mobile gadget in an illustration during which the fault classification is the non-remotely-repairable fault class.

"four. The apparatus of declare 1 additional configured to generate the one or greater fault profiles in accordance with the aggregated machine status records from the plurality of different mobile devices.

"5. The equipment of declare 4, wherein the one or greater fault profiles further include: one or more functions installed on the plurality of other mobile contraptions; one or greater configuration settings for the one or more functions installed on the plurality of alternative cell contraptions; and resource usage of the one or extra purposes installed on the plurality of different cellular instruments.

"6. The apparatus of claim 1, in which the one or more expertise faults incorporate as a minimum one anticipated fault.

"7. The equipment of declare 1, wherein the one or greater talents faults comprise at the least one latest fault.

"eight. The equipment of claim 1, wherein the one or extra competencies faults contains two or more conflicting applications.

"9. The equipment of claim 1, wherein the deciding on the one or extra talents faults comprises settling on as a minimum one utility profile of the cellular device.

"10. The equipment of declare 9, in which the suggestions involving the answer and the one or extra talents faults includes advice related to purposes put in on the mobile device, wherein the tips regarding applications put in on the cellular device contains one or greater of: identifications of functions installed on the mobile equipment, configuration settings for installed applications, processor utilization information of installed functions, memory usage data of installed purposes, crash logs of installed purposes, execution information of put in functions, or utilization statistics of installed applications.

"11. The apparatus of declare 9, wherein the suggestions concerning the solution and the one or extra competencies faults includes suggestions related to applications put in on the mobile gadget, wherein the counsel involving applications put in on the cellular gadget contains one or more of: indicia of one or more software features, the one or more utility traits comprising one or extra of: security traits, privacy qualities, or performance qualities.

"12. The equipment of declare 9, in which the as a minimum one utility profile includes a primary application profile decided at a first time, and in which the apparatus is further directed to verify at the least a second software profile determined at a second time, and wherein opting for the one or extra talents faults includes evaluating the primary utility profile, second software profile, and the one or greater fault profiles.

"13. The apparatus of declare 12, wherein the tips concerning the solution and the one or greater capabilities faults comprises counsel representing a evaluation between a efficiency indication of the mobile machine and one or greater benchmark efficiency signals.

"14. The apparatus of declare 1, wherein the device repute facts includes one or more of: hardware utilization records, gadget settings tips, equipment log contents, utility log contents, a device identity, put in software advice, equipment software information, or device sensor information.

"15. The apparatus of declare 1, wherein the aggregated gadget reputation data from a plurality of different cell devices comprises information related to solution implementation effects indicating even if one or greater capabilities solutions resolved the one or greater abilities faults with the plurality of different cell contraptions.

"16. The apparatus of claim 15, in which the apparatus is additional configured to examine the statistical advice based mostly at least partially on the assistance regarding the answer implementation results, wherein the statistical guidance contains a probability of success for as a minimum one of the one or greater competencies options.

"17. The apparatus of claim 16, in which the solution is chosen from the one or more abilities solutions.

"18. The equipment of declare 1, in which the computer application code is additional configured to, in an instance during which the one or extra advantage faults contains a hardware fault, trigger the equipment to verify the fault class through causing screen of 1 or more cautioned solutions to the hardware fault on the interface on the screen of the cell device, and making a choice on that the fault category comprises a non-remotely-repairable fault in an illustration in which the hardware fault isn't resolved via the one or greater abilities solutions.

"19. The apparatus of declare 1, wherein the non-remotely-repairable fault contains a hardware fault, and wherein the remotely-repairable fault includes a utility fault.

"20. The equipment of claim 1, in which the laptop software code is additional configured to trigger the equipment to: receive the gadget popularity records from the cell gadget by the use of a first community; and obtain different gadget status records defining the aggregated machine fame facts from as a minimum one of the crucial plurality of alternative cellular instruments by way of a second network that is not the primary network.

"21. The equipment of declare 1, in which the apparatus is additional configured to notice failure of the answer and assess an escalated solution according to the failure.

"22. The equipment of claim 21, in which the escalated answer contains processing actual repair or replacement of the cell equipment.

"23. The apparatus of claim 21, wherein the escalated answer includes a far flung restore solution.

"24. The equipment of declare 21, wherein in an illustration during which the fault classification is decided to be a remotely-repairable fault, the equipment is configured to assess whether to transmit a far flung restore solution or method a actual fix or substitute of the cell machine.

"25. The apparatus of claim 24, wherein making a choice on whether to transmit a remote fix answer or process a physical fix or replacement of the cellular device contains picking one or greater of: a value of the faraway fix answer relative to a cost of the actual restoration or substitute; the one or extra expertise faults; and a chance that a consumer service consultant can get to the bottom of the remotely-repairable fault.

"26. a way comprising: receiving gadget popularity statistics from a cellular gadget by means of a verbal exchange interface; comparing, by the use of at least one processor, the machine fame statistics from the cell machine with one or extra fault profiles, wherein the one or more fault profiles are generated in accordance with aggregated machine reputation records from a plurality of alternative cellular gadgets, in which the one or more fault profiles contain statistical tips involving a chance that a particular device configuration or a particular factor of a device configuration may give rise to one or extra certain faults; identifying, by way of the as a minimum one processor, one or extra abilities faults associated with the cell device based mostly at the least in part on the evaluation of the device repute data and the aggregated device popularity statistics; deciding upon, by way of the at the least one processor, a fault classification associated with each of the one or greater advantage faults according to the assessment, in which the fault class includes a remotely-repairable fault or a non-remotely-repairable fault; opting for, by way of the at the least one processor, an answer to the one or more skills faults in accordance with the fault type and the one or greater knowledge faults; and causing rendering of an interface on a display of the mobile machine with advice concerning the answer and the one or greater knowledge faults.

"27. The formulation of claim 26, in which the solution includes picking, by way of the as a minimum one processor, between either actual repair or alternative of the mobile equipment or transmitting a remote solution to the cell equipment in an illustration by which the fault type corresponds to the remotely-repairable fault.

"28. The system of claim 27, wherein the answer comprises immediately processing physical restoration or replacement of the cellular gadget in an example in which the fault class is the non-remotely-repairable fault classification.

"29. The components of claim 26 additional comprising producing the one or more fault profiles in accordance with the aggregated gadget fame information from the plurality of other mobile contraptions.

"30. The method of declare 29, wherein the one or extra fault profiles further incorporate: one or greater functions installed on the plurality of other cell gadgets; one or greater configuration settings for the one or more functions installed on the plurality of different mobile gadgets; and useful resource usage of the one or more functions put in on the plurality of different mobile devices.

"31. The method of claim 26, wherein the one or extra advantage faults contain at the least one envisioned fault.

"32. The method of declare 26, in which the one or extra potential faults comprise at least one latest fault.

"33. The formulation of declare 26, in which the one or more knowledge faults contains two or greater conflicting purposes.

"34. The formula of claim 26, in which the opting for the one or greater competencies faults comprises picking at the least one application profile of the mobile machine.

"35. The formula of declare 34, wherein the at least one software profile includes a first utility profile determined at a primary time, and in which the formulation additional comprises picking out at the least a 2d application profile determined at a 2d time, and wherein settling on the one or greater knowledge faults contains evaluating the first utility profile, 2nd software profile, and the one or extra fault profiles.

"36. The components of declare 35, in which the information regarding the answer and the one or more talents faults comprises suggestions representing a assessment between a efficiency indication of the cellular equipment and one or extra benchmark efficiency signs.

"37. The method of declare 34, wherein the information related to the solution and the one or greater skills faults contains suggestions related to applications put in on the mobile machine, wherein the assistance related to functions put in on the cell device contains one or greater of: identifications of functions put in on the cellular gadget, configuration settings for installed applications, processor utilization statistics of installed applications, memory utilization information of put in purposes, crash logs of installed applications, execution facts of installed purposes, or usage facts of put in applications.

"38. The formula of claim 34, wherein the counsel related to the answer and the one or greater knowledge faults contains information regarding purposes installed on the mobile device, in which the suggestions related to applications put in on the cellular equipment contains one or more of: indicia of 1 or more software characteristics, the one or extra utility features comprising one or greater of: safety features, privateness qualities, or performance qualities.

"39. The components of declare 26, in which the machine fame statistics includes one or extra of: hardware utilization records, gadget settings information, equipment log contents, utility log contents, a tool identity, put in application guidance, equipment utility records, or machine sensor records.

"40. The method of declare 26, wherein the aggregated gadget repute information from a plurality of other cellular instruments comprises tips related to answer implementation outcomes indicating whether one or greater abilities solutions resolved the one or extra potential faults with the plurality of alternative cell gadgets.

"41. The system of claim forty extra comprising deciding upon the statistical guidance primarily based at the least partially on the tips regarding the solution implementation outcomes, in which the statistical tips contains a chance of success for at the least one of the crucial one or more capabilities options.

"42. The formula of declare 41, in which the solution is selected from the one or extra potential options.

"forty three. The formulation of claim 26 extra comprising picking out, in an example in which the one or extra skills faults contains a hardware fault, the fault classification through inflicting reveal of 1 or greater suggested solutions to the hardware fault on the interface on the reveal of the mobile machine, and settling on that the fault type includes a non-remotely-repairable fault in an illustration in which the hardware fault isn't resolved by using the one or greater competencies options.

"forty four. The components of claim 26, in which the non-remotely-repairable fault contains a hardware fault, and in which the remotely-repairable fault includes a application fault.

"forty five. The system of declare 26 additional comprising: receiving the device status facts from the cell equipment by the use of a primary network; and receiving other equipment fame statistics defining the aggregated gadget status statistics from at the least one of the vital plurality of alternative cellular devices via a 2nd network that is not the primary network.

"forty six. The method of declare 26 extra comprising detecting failure of the answer and check an escalated solution based on the failure.

"forty seven. The components of claim 46, wherein the escalated answer contains processing actual repair or alternative of the mobile gadget.

"forty eight. The components of claim 46, wherein the escalated solution comprises a far flung repair answer.

"forty nine. The components of claim 46, in which in an illustration wherein the fault classification is decided to be a remotely-repairable fault, the system extra comprises opting for no matter if to transmit a far off repair answer or technique a actual fix or replacement of the cellular device.

"50. The components of claim forty nine, wherein selecting whether to transmit a far flung fix solution or manner a physical fix or substitute of the mobile gadget contains picking one or greater of: a price of the remote repair answer relative to a cost of the actual fix or alternative; the one or greater advantage faults; and a chance that a client carrier consultant can resolve the remotely-repairable fault."

For more tips, see this patent: Hurst, Cameron; Saunders, Stuart. gadget, method, apparatus, And computing device program Product For offering mobile gadget guide features. U.S. Patent quantity 10,939,266, filed June 21, 2019, and published online on March 15, 2021. Patent URL: http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PALL&p=1&u=%2Fnetahtmlpercent2FPTOpercent2Fsrchnum.htm&r=1&f=G&l=50&s1=10,939,266.PN.&OS=PN/10,939,266RS=PN/10,939,266

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